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The camera does not focus, the camera picture is hazy or too bright? These are typical symptoms of damage to the camera lens, electronics or a minor scratch on the glass itself. We suggest some do-it-yourself solutions that can fix this fault. We encourage you to read on.

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Step 1: Clean the camera lens and laser

  • If your photos and videos appear foggy or the camera has problems focusing, try cleaning the camera lens.
  • If your phone has a laser sensor, try cleaning the sensor too.
  • To clean the camera lens and laser sensor, wipe it gently with a soft, clean cloth.
  • Tip: Your camera can let you know if you think your lens is dirty.

Step 2: Restart the phone

  •     Press and hold the power button
    With the phone switched off, press and hold the power button until the phone turns on.

Step 3: Clear the application cache

  •     Open the application in the phone's application settings.
  •     Tap Apps and notifications, then View all apps, then Camera. (If you don't see "See all apps", click App Info).
  •     Press Memory, then Clear cache.

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Step 4: Update your applications

  •     Open the Google Play Store app in the Google Play Store.
  •     Tap Menu Menu and then My apps and games.
  •     If any applications need updating, tap Update.

Step 5: Check whether other applications are causing the problem

  • Use fallback mode to see if another application is causing the problem.
  •     Press and hold the phone's power button.
  •     On the screen, tap and hold "Turn off power".
  •     Your phone will boot into emergency mode and the words "Emergency mode" will appear at the bottom of the screen.
  •     Open the camera and check that the camera is working.
  •     If Google Camera is running in crash mode, this could mean that it could be another application.
  •     To stop using emergency mode, restart the phone.
    Uninstall the last downloaded application.
  •     Open the camera and check if the problem has been solved. If not, repeat the previous step.
  •      If the problem is resolved, reinstall any applications removed before the last application.

If the fault persists, please visit our service centre. Experts will check the cause of the fault and repair your phone!

LAPTO.EU Smartphone Service Centre
Lublin Gliniana Street 24 (near Lublin University of Technology)
*10 years of experience in the Lublin market - see our customers' opinions! Proven Service*

(near Lublin University of Technology)
Opening hours:
Mon-Fri. 9-18,

Our company accepts the Large Family Card

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